Data allowed on bill and data used don't match

I just joined Verizon a couple of days ago with the $30/month prepaid plan for 500 MB. Now my account says I've used up all my data but my bill says I've used up 1 MB one day and .48 MB another day. That's all it has and that doesn't add up to 500. What am I missing here? Is there something I don't  know about?


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Re: Data allowed on bill and data used don't match
Customer Service Rep

Hello, Jenspreng. We always want to ensure that you are getting the best experience when using your data. We know how tough it can be when you run into a data issue like this one. We want to make sure that this is solved. Can you send us a screenshot of the data portion of your bill so we can see exactly what you are seeing.



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