Esim troubles

Mac9452
Newbie

Hey! I currently got a new 16 pro max I bought unlocked and I used the eSIM with a new plan and it says texting is denied and I can only send texts through WiFi and not calls? Did I do something wrong looked over my cellular everything looks good and connected. 

0 Likes
Reply
2 Replies
SynthpopAddict
Champion - Level 3

I am assuming you are using iMessage as your texting app.  If iMessage refuses to activate, use a search engine to look up "iMessage activation error" for instructions on how to fix that.  You need to ensure SMS is enabled on your phone because the initial activation of iMessage and FaceTime need an SMS text.

-------------
I'm not a Verizon employee, just another customer trying to help.
0 Likes
Reply
vzw_customer_support
Community Manager
Community Manager

Congratulations on your new iPhone 16 Pro Max. Let's get that amazing new phone fully online. We're sending you a Private Note to help out. -James

0 Likes
Reply