Excellent Customer Service

RNWrangler1
Newbie

I had the best customer service provided to me yesterday via the chat on the app. We needed to get my one son’s phone number changed and Cath was so helpful and empathetic. She walked us through the steps to set up his phone with a new number. She was so patient as my son was not at home with me so I would have to text him the directions and wait for a response. She never rushed or got impatient. After we got him all set up she found there was a better plan for us that would actually SAVE us money. Unheard of from a big company!  She then took it a step further and set my whole family up with the new plan. More people need to be like Cath!  I am so thankful she was the one that picked up my chat!

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