Extra payments from my acct.
Enthusiast - Level 1

Yes, the same thing has been happening to me now for the last 6 months.  I am on prepay.  They have been double charging me since last August.  Every month on the 21st I get 2 debits from my bank account.  The crazy thing is that it only shows in my online account that they debited me one time per month.  I have called several times about this and each time I have to go through the same discussion with the agent.  They start out thinking that I must be mistaken (or just demented).  But I show them my bank statement and they begin to believe me.  But then they say they can't handle it over the phone and that I would need to go to a Verizon store to take care of it.  Well the sVerizon store says they can't do anything because it's a prepaid acc't.  It is infuriating.  Now I am trying to get rid of auto pay and am finding it impossible to do or I can't find the place online in my account.  Does anyone know how to stop auto pay? 

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