Hello! Thank you for reaching out to us on Social Media! I certainly know the importance of what's remaining on your device, so you can continue to use it at full capacity, and I can help. To avoid working with multiple agents, let's get you into the Secure Channel. This will ensure we stay together, and work on resolving this concern. Please click the link below, hope to see you soon!
Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth