We definitely want to address all your concerns,MelB. Let’s get you over to the right department. Prepaid customer service is only over the phone. You can reach them at 888-294-6804. They will be able to help you keep your number.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!