I'm trying to order a new prepaid phone online, but it's asking if I want to change my number or switchping carriers? I do not want to do either one of those, I want to keep my same number. How can I get pasded that to order my phone?
We definitely want to address all your concerns,MelB. Let’s get you over to the right department. Prepaid customer service is only over the phone. You can reach them at 888-294-6804. They will be able to help you keep your number.
AllisonC_VZW
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