How do I transfer my payment?
CMcDevitt
Newbie

My previous phone was unable to turn on, I had automatic payments set up for it and it renewed my pre-pay this morning. I bought and activated my new phone today but I am unable to transfer what I just paid a few hours ago, and it wants me to purchase another card at the same price. Help!

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Snn5
Legend

You should have activated the phone first then applied the payment.  Anytime a new device is activated, a new payment is required, and payments are not transferable.  I know the call-in instructions state that you can press a number option to hear more about transferring a payment to a new device, but it leads you to the same info....that each device activated requires a new payment.

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Snn5
Legend

You should have activated the phone first then applied the payment.  Anytime a new device is activated, a new payment is required, and payments are not transferable.  I know the call-in instructions state that you can press a number option to hear more about transferring a payment to a new device, but it leads you to the same info....that each device activated requires a new payment.

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sprmankalel
Champion - Level 3

Do you have the same phone number?

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vzw_customer_support
Customer Service Rep

We do want to ensure that you get the assistance needed. For Prepaid accounts, I do suggest reaching out to our Prepaid team at 888-294-6804

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