How long does a refund to Mastercard usually take?

[Steven34]

I recently ordered an upgrade for my phone online I was unable to be home to sign when UPS attempted delivery. The phone was returned to Verizon as undeliverable. I received a notice today stating that a refund was issued. How soon should I expect the refund to post to my Mastercard?

[vzw_customer_support]

Hello. Thank you for reaching out to us on this platform. To better assist, please tell us a little more. How many delivery attempts were completed? Have you been able to check refund to the payment method used for this upgrade order?

~Maria

[Steven34]

Please PRETEND to comprehend the question before PRETENDING to try to answer.

On Wed, June 5, Verizon sent a text stating a refund had been issued. I asked how long from THAT TIME it usually takes for the refund to appear on the Mastercard used for payment.

Note: The answer is now moot as the refund appeared on my Mastercard on Fri, June 7. That said, your excuse for an answer did nothing other than show you didn't understand the question, which is blatantly clear to anyone fluent in English.

[vzw_customer_support · Accepted solution]

We are truly sorry for your recent interaction experience. Our goal is to always provide top-quality customer service.

We are glad to see the refund appeared on your MasterCard on June 7th. If you need further support, do not hesitate to reach out.

We want to take this moment to promote our My Verizon application: m.vzw.com/m/myverizonapp. It is the quick, easy and convenient way to monitor and manage your account. Anything, from device updates to plan / feature changes to usage / invoice / payment details, is available in the palm of your hand.

Thanks for being the best part of Verizon.

~Gilbert

[Steven34]

I already have the app. It is worthless for tracking the status of service tickets.