I bought the Verizon Samsung Galaxy J1 prepaid mobile in USA and moved to India. When I insert the Indian SIM, it says SIM not from Verizon wireless. Now, I would like to use a Indian SIM for using the mobile. Please help.
Help has arrived! Is this device still active on a pre pay account? If not, was the device previously active on a pre pay account prior to you moving to India? Please share more details so that we can better assist you.
EfrainM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes, device still active on a pre pay account.
On Wed, Jun 17, 2015 at 6:48 AM, Verizon Wireless Customer Support <
Thank you so much for that information kittu. We want to check a few settings on the device to make sure its set up correctly. If you go into the Settings Menu>Mobile Networks and then under network mode, can you change that to global by chance? Please try those steps and keep us posted on the outcome.
CandiceH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I could find the option under mobile networks, however,it is non editable
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On Friday, June 19, 2015, Verizon Wireless Customer Support <
Your efforts are greatly appreciated and I apologize for the inconvenience! Please contact our Global Support Team for additional assistance: http://www.verizonwireless.com/dam/support/pdf/BPOD-I2400-Toll-Free-Numbers-V5.pdf
AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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