but online I see 198 minutes of 300 remaining. Also seem to drop in an out of service area at random where I've never had service problems before. Started last week and comes and goes.
Peter Spier, we are sorry to read that you're having issue with your prepaid service. To better assist you, please contact our prepaid team at: 888-294-6804.
Aaron_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My husband's phone does the same thing, and I was hoping to find a fix here. The guy at a Verizon store said it was because it would happen on the day Verizon would charge his credit card for the next month. It's really unfair to treat customers this way. We are going to write to the company.
COLSER47, we always want your husband to be able to stay connected. Being able to make and receive calls to communicate is vital in today's world. You've certainly come to the right place for help. To better assist, we'd like to ask a few additional questions. Can you tell us when your husband started to experience this problem? What zip code is he located in when he comes across this message?
Samantha_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thanks. He has been getting this message from the time he got the phone
and the prepaid plan. I think it's at least a year. He definitely gets
this message in the zip code 04963, but he may have used the phone in
other zip codes and had this happen. I don't know.
I spent several hours on the phone with two Verizon reps two weeks ago. The first rep gave me the same lame nonsense about the billing cycle, patently ridiculous since the problem happens at all times of the month, until I asked to speak to a supervisor (who I never got). I repeated the same fruitless reprogramming steps several times, and finally the second, "real" tech support person said it must be my phone and I would need to go to a Verizon store. There are apparently no longer any phones available for my $15 plan, so in essence I was told we won't support you on this plan and we want more money.
No thanks.
We value your time and I apologize for any inconvenience this has caused, PeterSpier. I understand this is important for you and our goal is for you to have a working device. I would like to look into this further and get a second opinion on this issue. I sent you a private message so we can continue working on this issue together. I look forward to hearing back from you.
Gerson_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Colleen47, thank you so much for contacting us with the further information that we needed. We will make sure that you will have the answers needed to fix your husbands device. You stated that he has Prepaid, is this correct?
NicoleC_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.
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