Prepaid phones can text and use data in a roaming area, but cannot make calls or receive them in a roaming area unless there is the .20 per min funding in the account. So, if you pay the flat fee to have service monthly, you wont have enough credit in the account to cover roaming charges.
You came to the right place for assistance Singup. Let's take a look and get your calls working again. May I ask what prepaid plan do you have? Did your service work in the past when you traveled out of your home state? What state are you traveling to/in? Based on another message that you posted, did you have an opportunity to contact our prepaid dept yet? If not, and you have another number to call on, then the number for prepaid assistance is 888-294-6804.
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