Hello everyone!
I am writing to you from Italy, as I can't find any Verizon operator I can contact, so I hope you can help me at least.
Let me explain the situation: for a couple of days I was getting a pop up in iPhone settings that said verbatim: "An eSIM US Mobile is ready to be configured on iPhone." I ignored the prompt for a while until, intrigued, I clicked on it and activated it by mistake...Now I am very worried that it might be a sc*m, because in addition to my number, with my Italian operator, I have an active Verizon eSIM with a US number. When I realized this, I immediately deleted the eSIM, but the Verizon plan still appears to be active (I specify that I have never activated any plan with this operator and there are no payments on my card).
For completeness, I also write you the message that appeared when I deleted the eSim: "The eSIM will be deleted and the phone number **** will no longer be associated with iPhone, however your cellular plan will not be cancelled. Contact Verizon to get a new eSIM or to cancel the plan."
In your opinion, could this be a sc*m? Having first activated and then immediately deactivated the sim, could my account still be compromised? What can I do to talk to someone from Verizon from Italy? Please help me, I am very concerned. Thank you
If I'm understanding it correctly, you are a citizen of Italy, and someone else has added a Verizon account to your phone number? Hopefully this link works for filing a fraud claim online:
https://www.verizon.com/about/account-security/overview
Thank you so much!
I tried but it doesn't let me make any complaint, it said that for my problem I should call directly. Fortunately, I was able to talk to a Verizon operator on Instagram ๐
Start a new topic or ask questions in the open forum.
