I have been trying to resolve a billing issue of over 300$. I have tried the text service, phone support, and executive relations. After contacting the BBB executive relations contacted me. A fellow named D'Marcus was supposed to be handling the issue. It's been 2 week's and all my phone calls and emails have been ignored. Is there anyone else I can call? Are there any actions I can take to get them to give a dang?
This is a community forum, I do not think any one gets paid by Verizon.
It is also the prepaid service forum. So how did you get a $300.00 bill!? No need to answer that.
Follow up with the BBB. You can always change carriers.
What is executive relations? Verizon? Call them everyday. Or the dreaded pay the bill.