International Credit Card payment
johnatnowra
Enthusiast - Level 1

Visiting from Australia with a pre-paid SIM card. Unfortunately the Verizon website does not allow for entry of international credit cards with an overseas address.

Don't trust talking to a Verizon customer representative giving international credit card details as last time my card details were stolen and illegal charges were made. I had to cancel my credit card.

Verizon, the year is 2023 not 1923.  How about allowing entry of overseas credit card details??

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4 Replies
vzw_customer_support
Customer Service Rep

We appreciate the honest feedback. Our goal is to always improve. Thanks for the insight. 

 

If you decide to travel internationally in the future do not forget our Trip Planner Tool: https://www.verizon.com/plans/international/international-travel/trip-planner-tool/.

 

This is a great option to see our global plans/features. ~Gilbert

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johnatnowra
Enthusiast - Level 1

Hi, I think there is a misunderstanding.

I am in the USA and I cannot use my Australian credit card to add funds to my account as your website and phone bot will only accept an USA address and post code.

so I have to pay cash at a Verizon store with a $3 fee.

How about fixing this problem. Also please don’t ask me to give my credit details over the phone as last time I did this my credit card was fraudulently used and I had to cancelled my card.

I was previously with T-mobile and I never had these problems.

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vzw_customer_support
Customer Service Rep

We apologize, but international cards are not accepted in any self-serve payment options. 

~Jesse

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vzw_customer_support
Customer Service Rep

Once again, thanks for being the best part of Verizon.

 

If you have any other questions or concerns, do not hesitate to reach out. We are always here for you.

 

Have a safe trip! ~Gilbert

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