My data doesn't work half the time. I keep troubleshooting my phone (turning it off, putting on airplane mode for five minutes, resetting data, wifi and Bluetooth) and I still can barely use it. How can I fix this? It's a Moto G phone.

Re: Internet
Customer Service Rep

Thank you for contacting us. I see your having an issue with your phone working. Let's get to the bottom of this issue. In order to do this, I need to access your account. By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

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