Internet
jrnsrn
Newbie

Every time our prepaid plan renews, our 2nd line loses data access?

How do we correct this? Have troubleshooted with Verizon to no solution at the moment. Last month, agent was able to get account access to internet but 2 agents this time were not able to. 

Help

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Re: Internet
vzw_customer_support
Customer Service Rep

Hello, jrnsrn. We want to make sure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further. 

*Cassie

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