Migrating post paid to prepaid nightmare

Can someone tell me how long it takes to migrate a phone number from post paid to prepaid.  We purchased a prepaid phone last Monday...and have talked to customer service Wednesday for an hour...and Saturday night for over two hours...but still today they have not managed to migrate the number from our post paid verizon phone to our new verizon prepaid phone.  This is the same company, isn't it?  Why is this so hard?

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