My Verizon issue

So I ported out of Verizon prepaid a couple of weeks ago to T-Mobile, and I ported the same number back to Verizon prepaid last Saturday. I went to register for My Verizon and it said I was already registered, strange, so I logged in with my old credentials and it worked, but my Verizon is broken, most the links don’t work and it seems to be associated with my old account, not my new one. I’ve contacted care who was supposed to have my Verizon fixed, but they haven’t been able to successfully do this as of yet. 

Has anybody else gone through this? 

Re: My Verizon issue
Customer Service Rep

Welcome back! Thank you for bringing this to our attention. It's important that you have access to your online profile, and we're motivated to make sure everything is working as it should. We've sent you a private note. Please respond when you have a moment, and we can dig into this further.