I switched from Verizon postpaid to prepaid over six weeks ago. "My Verizon" shows that my line is disconnected, does not list my device, and has no information on my plan or usage. Billing info is from the old postpaid account. It does show that I have autopay set up but when the payment was due a couple weeks ago, autopay did not pay. The phone (which I purchased from Verizon) works fine but I'm flying blind as to usage and whether or not my bill will be paid on time.
The rep on the phone that switched me was helpful and made sure I kept a loyalty discount from a previous Verizon prepaid account since I had stayed with Verizon (prepaid - to postpaid - back to prepaid)
Since "My Verizon" shows the line as disconnected, the Chat feature is disabled as soon as I sign in. Finding access to a real person is even harder.
How long will it take for Verizon to reflect the current status of my plan in their "My Verizon" app? I don't see why they can't modify my current account or set up a new prepaid account. I've tried signing on with a username and the phone number with the same incorrect results.
Hello, and thanks for reaching out to us. I would love to help you gain access to your account. For more assistance, please PM us.
*Flora
PM sent .. looking forward to resolution!
Ticket INC011362489 was opened and I was finally able to access information for my prepaid account a couple days later ... HOWEVER ... the loyalty discount was no longer there. When switching from postpaid back to prepaid I was told I would get it back since I never left Verizon and had been a prepaid customer for a couple years. In addition, when the ticket was being opened, I asked if the loyalty discount would still be there .. and was told it would be.
Even if the loyalty discount is the same as the autopay, I'd like it to show on my account. During this adventure, I learned that you get autopay or loyalty .. not both as I used to have. In addition, if you wanted autopay, you had to use a Verizon Visa card.
I would suggest to Verizon that when you change the rules, let people know at the time, not when they are inadvertently affected down the road.
Thanks to all the techs who helped with the ticket and the fix!!
Could someone from Verizon please straighten out the information shown in "My Verizon" and make it (1) accurate and (2) consistent. Also, please let the community know how discounts (loyalty and autopay) are administered ... can you get both? do you need a Verizon Visa card to get autopay? are accounts grandfathered in to the previous method where both discounts can be applied with no Verizon Visa necessary.
On my phone app, it shows I'm getting loyalty discounts. When I look at my account on my PC, no loyalty discount. FYI .. the loyalty discount shown on the phone app is not the correct duration.
Verizon .. please note the reply above .. I would like my loyalty discount that I was promised would be reinstated and the information in the app to reflect that .. regardless of which platform I use to review my account. PS .. I have a copy of the PM session where it was promised.
I'll PM you to alert you to the loose ends here from my ticket. However, I'm sure all the community members would like to see the answers to my questions posted here so everyone's on the same page.
Thanks again .. I realize you can only do so much with the tools you have at your disposal. I think VZ systems are a problem, not necessarily the techs that have to use them to do their jobs.
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