My prepaid account is messed up

I make a "payment" which is really just verizon asking how much money you want to give them and then they send you at text saying we took your money. I payed what my plan costs. But on my account it just says current balance 4 dollars. I've had that balance since I opened my account I don't know what it means. But anyway it still says I payment due by 7/21/2013 which is tomorrow. I already sent verizon money but it just disappeared.

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