Need help

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I purchased a pre-paid phone that came with $10 in air time and I added an additional $30 with a pin (aircard). My balance shows as $40 and I selected the $1.99/day plan. However I am unable to make calls, even to *611. i have tried *228 and it tells me that the activation is sucessful, however I am still unable to make any calls. I call the customer support line and only get two options add money via pin or add money via credit card. no customer service. Do you know what else I can try? The web-site is useless as well. I sent an email and still no reply... Frustrating.

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Re: Need help
Not applicable


Good afternoon! I'm sorry that you haven't been able to enjoy your pre-paid experience fully! I also apologize that you were not able to contact our pre-pay customer service department, because we're definitely there for you! Hopefully, this is already been resolved for you. However, you can reach our pre-paid customer service at 888-294-6804 for immediate assistance.

Let me know if you need any further assistance



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Re: Need help
Specialist - Level 2

if you want to skip all the pick this number extra,  go to 1-888-294-6804 at the promp dial 4, next prompt 4 then 5 that should get you to a Rep quicker.