I would suggest visiting a store to transfer your existing prepaid account and number to the new phone including if you need a new SIM card.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It's important you're able to activate your phone with no trouble, Jpdillon5. We would recommend reaching out to our Prepaid team to ensure you can activate your phone. They will also be able to provide you with a Prepaid sim card. They can be reached directly at 888-294-6804.
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