I have a Blackberry Bold 9650, it was just taken off my ex b/f's acct and activated as a prepaid last Friday, July 1. I still cannot get on internet. I cannot load Facebook, browser, or my email. It won't even load set up menu's. I have the $30 data plan, so I shouldn't have any problem. I never had any problem like this when I was on my ex's plan and I'm still in the same place. I also have to re-enter the 10 digit phone number after I dial it for it to make the call. This is very inconvenient as makes using speed dial useless since I have to re-enter the number anyways. I also did not have this problem when I was on my ex's plan. Any idea's how to fix this? Greatly appreciated!!
Hi badgergirl92069! Sorry about the data connection problems. It's tough to say what could be causing the failures. I would confirm data connectivity at the handset level by going to Manage Connections > Mobile Network Options > confirm that Data Services has been set to "On". If you've done that, then I recommend contacting the prepaid customer service team to confirm provisioning of data for your line.