I'm on a Prepaid Plan that has been working fine since i switched to Verizon back on Jan 24 of 2020, but starting on Dec 25 of 2020 (the first day of my billing cycle) when i try to call out i get the message "There is not enough money on your account", then it transfers me to some automated payment center whereupon i just hang up.
But i'm on Auto-Pay and my payments always go through and i get the confirmation texts from Verizon that they billed my credit card on file, and another message that i'm good for another month etc etc. My Verizon app shows i have tons of remaining data. My credit card account shows the payment to Verizon has gone through.
I am able to receive calls, and i am able to send and receive texts, but most of the time i am unable to actually place a call from my phone and i get the above message. Sometimes i am able to call out, but i have to keep trying every few minutes until i finally get a call out.
A few weeks ago i was finally able to get ahold of Prepaid Customer Service and spoke with "Mike", he said it's a known issue and their engineers are working on it and said he fixed my account so that this would not happen, but within a day or two it started happening again so it still has not been fixed.
This is getting extremely annoying and is interfering with my calling my co-workers and customers.
How can i get this fixed? I am unable to call Verizon customer service since i am unable to call out.
Hello there. Sorry to hear you are having this trouble. I am going to send you a Private Note, so we can work directly on your account.
uselessVerizon1, we always want to help make sure that you can get the best service possible. So we can help, please send us a Private Note! *Jose
I run into this on my prepaid account when my phone connects to a roaming service (a provider other than Verizon). Verizon support said this shouldn't happen, but they acknowledged that it does, and it has been the case for the several years I have been with Verizon on pre-paid. I think it is a pre-paid issue that they aren't motivated to fix (in my experience, Verizon sure seems to disincentivize pre-paid as I'm very often trying to be convinced by Verizon to switch to post-paid, that pre-paid is given second priority, etc.- especially at stores but also on the support line).
Verizon support recommended I turn off, then turn back on cellular service (e.g. airplane mode) or restart the phone as the phone preferentially will pick up a Verizon service connection over other carriers whenever available. This has somewhat worked for me. But in general, I have given up on trying to get it to work otherwise, and just wait until I reconnect to a non-roaming service connection (or to Wi-Fi), and it always seems to work again then.
It is not a "money on your account" issue, and it is very confusing that that is the recorded message that is played when this situation is encountered.
Hope this helps others.