I have the pre-paid Verizon plan.  The payment is typically taken out of my bank account with auto pay.  this month I received a text reporting I needed to go online and pay; I did but apparently it went through twice.  Will Verizon not take out the auto payment since I should have a credit of exactly one month's service? Thanks

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Re: Overpayment
Customer Service Rep

We are committed to assist you as much as possible, cliburnc. Lamentably, we do not have access to prepaid accounts and we cannot assist you personally with prepaid service, billing or payment concerns. Only our prepaid customer service team will be able to access your account and only they have the resources to assist you further. Please call them at 888-294-6804 (or *611 from your Verizon Wireless phone) at your convenience for assistance.




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