I accidentally paid twice on my daughter's pre-paid account. The payments were made within a week of each other. When I look at the account under account overview, it shows the plan expires in 28 days (June 2017). Then on the Balance Summary, it shows plan expires in August (2017). I am confused by this. Also, I receive alerts saying a payment needs to be made when the payment HAS been made. This alert is what caused me to pay the account again!
Thank you.
terdallaujar,
Oh my! I’m sorry that there has been some confusion with when a payment is due. Please reach out to our Pre Paid Specialists so that they can get everything squared away for you. They can be reached at 888-294-6804.
AliciaS_VZW
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