Paying double to switch from 3G to 4G!?!?!?

I just paid 45 dollars to renw my plan for my 3G phone TODAY. When I tried to switch to my 4G phone, it asked me to buy a NEW 45 dollar plan, that includes the exact same usage. WHY? I am completely unsatisfied with Verizon after what I had to go through today, JUST to unlock my account. I went through all that trouble only to find out that I can't switch phones without paying an additional 45 dollars. NO THANK YOU. I am extremely fed up with this scam of a company. I will no longer be continuing services with Verizon once my plan is up. RIP OFF!!!

>> Edited to comply with the Verizon Wireless Terms of Service <<

Message was edited by: Verizon Moderator

Labels (1)
Re: Paying double to switch from 3G to 4G!?!?!?
Customer Service Rep

Hi KatForrester1!

I'm sorry for any confusion or miscommunication regarding your prepaid service. Please contact our Prepaid Team at 888-294-6804 to inquire further and find a resolution. We sure don't want to lose you!

VZW Support
Follow us on Twitter @VZWSupport