Payment/balance mixup
MamaBirdKates
Enthusiast - Level 2

With my pay as you go month ending in a couple days, I went ahead and made a payment to my account this morning.  At the time of payment, my balance was $0.00.  I made a $45 payment, the full cost of my monthly service, and the amount was deducted from my bank account.  However, after the payment processed, my Verizon account states that my balance is now $35.  Clearly, this is some kind of glitch, since the $45 was paid and a pay as you go account cannot have a negative balance.  But regardless...I'd like my full payment credited to my account, as I'd rather like to continue using my phone without interruption.

Balance details.jpg

Payment history.jpg

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Re: Payment/balance mixup
vzw_customer_support
Customer Service Rep

MamaBirdKates,

I want to make sure that you get the assistance you need. For help with our Prepaid Services please contact our Reps at 1-888-294-6804 .



YareliM_VZW
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