Phone Stolen Can’t Login

Ryanmaxkalb
Newbie

My phone was recently stolen, and I cannot activate my backup phone with an eSIM. I tried to scan the QR code, but it says it’s out of date. But I also can’t log into my account because I can’t do two factor. Why can’t I use my account pin to login?

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vzw_customer_support
Customer Service Rep

Hello. We would be more than happy to assist with activating your phone. Please send us a private note.

*Leyla

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