Pre-paid re-fill cards

[suzieson]

what to do when pre paid card shows as balance in my account, but isn't credited to my phone

[vzw_customer_support · Accepted solution]

suzieson,

Thank you for reaching out to us. We understand the importance of getting information regarding payment on your account. For pre paid accounts it is best to reach out to our prepaid department to verify payment amount (888) 294-6804. Please let us know if you need anymore assistance.

Thank you,

TonyG_VZW
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