Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post. Jump to solution.
Pre-paid re-fill cards
suzieson
Newbie
‎11-02-2013 04:52 PM

what to do when pre paid card shows as balance in my account, but isn't credited to my phone

Labels (1)
Labels
0 Likes
Reply
1 Solution

Correct answers
Correct answers are available for this post. Jump to solution.
Re: Pre-paid re-fill cards
vzw_customer_support
Customer Service Rep
‎11-04-2013 04:16 PM

suzieson,

Thank you for reaching out to us. We understand the importance of getting information regarding payment on your account. For pre paid accounts it is best to reach out to our prepaid department to verify payment amount (888) 294-6804. Please let us know if you need anymore assistance.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Reply
1 Reply
Correct answers are available for this post. Jump to solution.
Re: Pre-paid re-fill cards
vzw_customer_support
Customer Service Rep
‎11-04-2013 04:16 PM

suzieson,

Thank you for reaching out to us. We understand the importance of getting information regarding payment on your account. For pre paid accounts it is best to reach out to our prepaid department to verify payment amount (888) 294-6804. Please let us know if you need anymore assistance.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply