Prepaid Data Prioritization
kastevenson
Newbie

I recently changed over to a Verizon prepaid plan from an old 8GB Large post paid plan. I understand that prepaid customers are likely the bottom of the barrel on prioritization of data speeds. However, in the area where I live and commute (close to a college campus) the data is unusable most of the time during the day. I am talking about 4-5 bars of signal and a simple webpage will not load, iMessage or Teams messages not sending/receiving, Facetime calls dropping constantly, etc. Speed tests show the abysmal download speeds when I can even get Speedtest App to connect to a server. Sometimes it is not this bad and I get decent 10-20Mbps download speeds but most of time it is unusable in an area that was fine with the Post paid account on the same device.

All that to say, I get that there will be some de-prioritizing of my data but the prepaid speeds in my area virtually unusable to the point where I am planning on switching carriers if I can't get this resolved.

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  • Plans

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5 Replies
kastevenson
Newbie

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For some reason I could not attach images to the original post. These two speed tests were taken about 2 weeks apart in roughly the same area.

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vzw_customer_support
Customer Service Rep

I understand this must be frustrating for you, and am here to help. You are correct that prepaid is deprioritized more frequently than postpaid. Is this the only area where you have this issue, or does it happen everywhere? 

*Linda

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kastevenson
Newbie

I haven't traveled much since I changed the plans but overall I have noticed a slow down overall no matter where I am at.

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vzw_customer_support
Customer Service Rep

We are always here to help! Being able to stay connected with your service is definitely important and we can begin troubleshooting! If you send us a Private Note, you work with a live agent today! We look forward for the message!

*Roberto

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vzw_customer_support
Customer Service Rep

Good morning! We understand how important it is to have reliable service. I will be sending you a Private Note. 

*Mahagani

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