Hello, I’m trying to pay my prepaid bill, but I keep encountering an error. When I attempt to make a payment, it says, "We cannot add funds to your card." I know the card works because I successfully used it for other purchases the same day.
I also tried calling customer support, but I received an error on the phone as well. I’m concerned about losing my phone number, especially since I still have a $15 balance in the app that I don’t want to lose. Please help resolve this issue as soon as possible, as I may consider switching providers if I lose my phone number.
Thank you.
As a prepaid customer myself, I can understand your concern with having your service get cancelled. Have you tried the one-time bill pay site? It doesn't require logging into your account. Hopefully it's just an IT glitch which will be resolved soon. As for losing your phone number, it's my understanding your number can't be recycled for 45 days after disconnection.
https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/
I'm unable to submit my information because the system keeps saying, 'Please enter a valid account number and ZIP code.' It's frustrating and just isn't working.
Hi batu2244! We are sorry to hear this!
Prepaid customers have the following refill options:
*Shantell
The one time payment site won't take your phone number and ZIP code? If you are entering the account number, make sure you include the "A" or whatever letter is at the beginning because that's part of prepaid account numbers. Another thing to try is switching your payment method on file to something else, or maybe just deleting the current method and then putting it back.
Have you tried dialing #PMT on your phone? As a last resort, you can pay your bill in person at a corporate Verizon store.
@vzw_customer_support is there some kind of IT glitch with processing payments currently? There's obviously an issue with people not being able to view their usage details in their account logs...
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