Prepaid account porting number to different service
Aracus131
Newbie

I cannot get Verizon to provide the Account ID necessary to port my prepaid number to a different provider.

The menu options for prepaid customers don't seem to offer this, and I've tried the option to have a representative call me, but the link doesn't seem to do anything (tried Edge and Firefox with all extensions disabled)

I've created an FCC complaint about the issue that was acknowledged by Verizon **9 days ago** by their "executive relations" team and I still haven't heard anything back.

I need Verizon to directly contact me with this information.

 

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Re: Prepaid account porting number to different service
KH-OrnEsh
Moderator Emeritus

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.  

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Re: Prepaid account porting number to different service
vzw_customer_support
Customer Service Rep

Hello, we hope you are doing well today.  We are here and want to help you in any way we can with the port process.  Please send us a Private Message, so we can discuss. 

*Lisa

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