I never received my extra data when I signed up for the $45.oo pr month plan and auto pay, I tried calling that 888 number they gave us but does not list that ques. and can not contact a person to speak to. I don't want to find a store and have to wait in line to ask this ques.
Probably since you just opened the account. You wont receive the 1GB of data for your first month, only when the first Auto-Pay occurs at your second month. From the Smartphone Plan main page:
"*$45 or $60 monthly Smartphone plan req'd. 1GB bonus data applied upon first Auto Pay payment. Bonus data applied per month as long a customer stays active on eligible plan".
If that's not the case you need to call 888-294-6804 and talk to a rep, going to a store will NOT help, even Corporate Stores can NOT access PrePaid plans, they can sell the phones and set up the plan, but beyond that, they can NOT help.