Prepaid plans

[Madwolf69]

I've been a loyal Verizon contract customer for 5 years and now a loyal prepaid customer for 2 years. So explain why for me to get on the new data plans where I get more data for the same amount that I'm paying for less I have to buy a new phone. Now I'm left feeling sad and screwed by Verizon. (Somebody please explain because this sounds like unloyal customer service to me)!!

[vzw_customer_support]

Madwolf69, we appreciate your loyalty and want you to subscribe to the best plan to fit your needs. Are you inquiring about our device payment plans? With our device payment plans, you will recieve a discount on your plan's monthly access fee which offsets the cost of your device. For more information regarding our device payment plan, click the link below:

http://www.verizonwireless.com/support/device-payment-faqs/

LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Madwolf69]

No that didn't answer my question. My question is, I'm already paying $45 a

month for unlimited talk,txt and1GB of data but my plan automatically

renews every month so I get an extra 1GB but Verizon changed there prepaid

plans so that now a new customer paying $45 a month gets unlimited talk,txt

and 3GB of plus one free GB if there plan automatically renews. Verizon

wireless says I can't get this plan because I'm already an existing loyal

customer who has 2 phones and or accounts and I want to know why because of

being loyal I can't get a better plan. It seems like I'm being cheated when

I'm spending the same money as a new customer and getting way less service.

That just doesn't seem like good business.

On Jan 29, 2016 9:42 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Let's look at this together. You have the option of moving to any currently offered prepaid plans that we offer. As a new or existing customer, we currently offer the $30.00, $45.00, or $60.00 plan. http://www.verizonwireless.com/prepaid/smartphone-plans/?intcmp=INT-SEA-NON-AC-prepaid-051915-DE-SR-...

LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Madwolf69]

I'm not understanding what or how you want to look at this together with

me! I know about all of these plans so I am apparently miss understanding

what you want me to do. If you want to contact me and talk to me on the

phone I will be happy to give you my contact information.

On Jan 29, 2016 10:44 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Madwolf69 we want to make sure that all options are reviewed for you. I recommend reaching out directly to our prepaid department as we are unable to access prepaid accounts via this avenue. You can do so by dialing *611 from your cell phone or by doing the following:

•    From a landline please call 1-877-777-5759.
•    Press 1 for English
•    Enter in your phone number
•    You will hear the balance and renewal data
•    You will hear the amount of data used
•    Press 2 for the Main menu
•    Press 4
•    Press 6
•    Press 4

TionnaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SuzyQ]

What phone do you have now that will not work on the new plans?

[Madwolf69]

My prepaid phone will work on any of the plans. What I wanted to is upgrade

my plan to one of the new service plan but the customer rep that I talked

to at Verizon said I couldn't get the plan I wanted with out buying a new

phone. The rep told me that the plan I wanted was only for new customers or

customers who where buying new phones.

[rcschnoor]

You also seem to be mistaken on the price of these new plans.

Madwolf69 wrote:

My question is, I'm already paying $45 a

month for unlimited talk,txt and1GB of data but my plan automatically

renews every month so I get an extra 1GB but Verizon changed there prepaid

plans so that now a new customer paying $45 a month gets unlimited talk,txt

and 3GB of plus one free GB if there plan automatically renews.

Verizon's current prepaid plans have you getting 1 GB on the $45/month plan with 1 GB of additional data for auto-renew. You get 3 GB on the $60/month plan with 1 GB of additional data for auto renew.

[Madwolf69]

The prices I quoted came straight from the Verizon website and customer rep

for prepaid plans

[rcschnoor · Accepted solution]

Kind of like the following prices I JUST pulled off the Verizon webiste?

[Snn5]

You can change your data allotment at the end of the month, since, doing so beforehand will require another month's payment.  As does activating another phone...you have to pay another month.  ALWAYS make plan and device changes on the last day of your Prepaid cycle.

I'm betting that, if you have more than 1 line and any other line is on a contract plan, that maybe the rep misunderstood what you were trying to upgrade...plan or device.

[vzw_customer_support]

Madwolf69 getting the right plan for you, and to have your questions answered, is our goal. The fastest way to accomplish this will be to contact our prepaid department directly. We are on the post paid side of things, but we are happy to point you in the right direction. You will want to call 877-777-5759 then press 1, enter your phone number, then press 2, 4, 6, 4.
RosanneM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Madwolf69]

The links your giving me I already have! If you really want to help me then

actually contact me on the phone and talk to me so I can explain the

situation other wise quit sending me messages about things and plans I

already know about and I will swap my service!THANK YOU!

On Feb 3, 2016 3:58 PM, "Verizon Wireless Customer Support" <

[Snn5]

Verizon won't call you. You'll have to call them.  But you'll unfortunately have to call pre paid services. Do so during standard US business hours to avoid outsourced support.

[Madwolf69]

I will call during standard U.S. business hours but the last time I called

during the work week in the middle of the day I still was put on the phone

with foreigners

[vzw_customer_support]

Madwolf69 we never want to see you leave our family. I have sent you a Private Message so we can contact you.
RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Kelita]

I called CS over this the day after these new plans came out. I was told they will fill out paperwork to add my existing prepaid acct to the new data allotments. I went into the store the next day to verify this. I was told if it's not changed in 3 business days to come back. I went back last week letting them know my data allotment didn't change. I spoke to the store supervisor. He called CS and was told that it will change when my new month rolls over. I hope it does because if it doesn't, I'll file a dispute with my credit card and go back to Straight Talk!

[Snn5]

You're on pre paid. So...you paid for a month before the change. Pre paid is monthly so....it'll start on the next month.