Accidentally bought a prepaid refill card thinking it was a gift card. It has $100 on it and I was hoping I could at least use it towards my bill but I don’t have a prepaid account, Verizon is telling me there is nothing they can do and I should try selling it. Has anyone else run into this issue? If so what did you end up doing? I’m very frustrated Verizon can’t help with this issue, even if it was error on my part, you’d think they could somehow make it possible for me to apply it to my postpaid account.
If the PIN scratch-off has not been removed, it can be returned for a refund. Although, if it has, it can not be returned for a refund. Refill cards can only be used to refill Prepaid accounts. CassieG_VZW
You should not tell people they can return it because you can not. Even if it has not been scratched off. You can NOT return it!
I had the same issue and they did not allow me to return the card. Has verizon came up with a way for us to be able to use these funds?
I had the same thing happen. My daughter is on my account and pays me $50 a month for her line. She grabbed the card at Target and gave it to me. I had tucked it away and went to pay my bill and found out the same thing.
I don't have the receipt, I've had the card for a couple months.
They told me to sell it too!
In any of those racks full of gift cards you see at grocery stores and target, I would easily have grabbed this card thinking it was a gift card as well. It looks like a Verizon $50.00 gift card. If you want to look really close at the size 4 font that says refill, you might catch the error.
I'm thinking this must fall under a bait and switch type thing - or along those lines. I'm going to look into it. This is the kind of stuff that I think people do class action lawsuits. Pain in the butt, but I'd probably get that $50.00 she paid.
I got mine from Target as well, online. I tried to send it back immediately and they would not take it. $145 worth
I have the same issue today and I came here looking for results. It’s crazy to me because now I’m seeing people with this same problem from 6 years ago and still no solution from Verizon
Hello, Future2! Are you able to send a private note, so we can further assist?
*Alexis
I have this same issue only it's $400. There has to be a way for Verizon to honor this. These word refill on these cards is so small you don't see it. I'm now late on my bill because I don't have the extra $400 to pay it. Something needs to be done about this.
I have the same problem with $300 and I have no clue what to do. I was running late and just grabbed the first Verizon "gift card" I saw. Verizon needs to help us or else I'm taking my business somewhere else this is ridiculous there should be a quick fix but every time I call and ask for help on this problem nobody seems to be able to help. I have no clue why either cause the money is there on the card its not like it isn't.
I'm having the same problem. My bill is late and have cards Verizon doesn't want to redeem for credit or something. It's crazy that they have not one work around for this issue after so many years. As many fees as Verizon charges something like this should have resolution by now if they cared. Very frustrating.
I'm sorry to hear you're having issues making a payment. I will send you a private note.
*Carla
I have the same problem
We can gladly assist with your billing concerns today. We will be creating a Private Mote to work with you further, please stand by for that.
*Michael
Hi Michael,
I have same issue with my refill card, I accidentally bought it on target and tried to pay my bill, not it is useless.
Humerson, to clarify, do you have a Prepaid account?
*Brianna
Hi Brianna,
No, I don't. I have a normal Verizon account which is in a 5G unlimited plan and I am also in LTE home internet plan.
Hi, so is there any chance I could change this prepaid card to the Verizon gift card?
Hi humorson! My name is Salma, and I will be more than happy to assist you.
Right now we don't have that type of exchange for the cards.
>Salma
Please please please help if you can. I have 225 of these useless dollars at the moment and my phone is going to be turned off today.
Hello Alexis I am having the same issue with $120 dollars, can you please help
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