I'm having the same problem. My bill is late and have cards Verizon doesn't want to redeem for credit or something. It's crazy that they have not one work around for this issue after so many years. As many fees as Verizon charges something like this should have resolution by now if they cared. Very frustrating.
We can gladly assist with your billing concerns today. We will be creating a Private Mote to work with you further, please stand by for that.