Prepaid refill card

[vzw_customer_support]

Hi humorson! My name is Salma, and I will be more than happy to assist you.
Right now we don't have that type of exchange for the cards. 

>Salma

[Angela0322012344]

I also have the same issue. 

[vzw_customer_support]

Hi! Thank you for reaching Verizon! If you need assistance, please feel free to send PM, we're here for you 24/7!

>Ulises

[loristill]

Please please please help if you can. I have 225 of these useless dollars at the moment and my phone is going to be turned off today.

[SCLOVER44]

I unfortunately have the same issue: I bought mine online at target not knowing it’s for prepaid accounts only. My account is a postpaid account so it’s completely useless. I am not happy 

[mrsklc]

Hello, Just wondering if anyone has gotten any fix for this issue? I'm so frustrated. Thanks!

[vzw_customer_support]

Never like to see anyone frustrated, and sorry you've been having some trouble. We can definitely assist and find the best resolution for your issue. Could you do me a favor and expand on what kind of Prepaid issue you're experincing? 

-John

[Osmar]

Same thing is happening to me idk what to do and Verizon says there’s nothing I can do and I don’t even have a mobile line with verizon

[ac1970]

Does anyone know if this situation has been resolved? Completely ridiculous. My wife came home with $480 in prepaid cards instead of gift cards. She doesn't know the difference and they are sold in the gift card rack at all stores. This is clearly some deceptive advertising by Verizon and Verizon either needs to refund customers for this mistake or allow customers to use the prepaid cards to apply to their Verizon bills.

[vzw_customer_support]

ac1970, we're truly sorry to hear that your wife accidentally purchased Verizon prepaid cards instead of Verizon gift cards. Where were the gift cards purchased? Have you attempted to return to the place of purchase to determine card return/refund eligibility?

~Izzy