Puerto Rico calling

Hello! Anybody know anything about prepaid plans and traveling to Puerto Rico? My fiancé and I arrived yesterday and he hasn’t been able to make or receive calls. He has a prepaid plan and I went on and even added some “travel pass” listed there and made a payment that wasn’t even due till the end of the month just in case to cover the travel pass and it is still not working for him.

Re: Puerto Rico calling
Customer Service Rep

Good morning, LCnReal. I was just in beautiful Puerto Rico last week. I was so sad to come back home. 


I know how important it is to stay connected at all times, especially while traveling. What make/ model phone does your fiancé have? We may just need to change the Settings to have Roaming ON.