I had the previous $50 a month plan and eventually my phone broke and when I changed devices the plan dropped to $30. While I did not notice this at first auto-pay continued to deduct $50 from my account each month while I was also charged $30 for the new plan. This leaves me with a balance of $360 on my account. I would like this to be refunded since it was double charged. How do I go about this?
Thank You,
Michael
Thanks so much for the insight of the current situation, MikeDee_Oside. We would like to take a closer look into your account in order to come to a resolution. In order to get the ball rolling, please call our Prepaid Department directly at 1-888-294-6804. We have representatives standing by who will be happy to further assist.
ChrisM_VZW
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