Refund on Prepaid Accounts for Double Charges

I had the previous $50 a month plan and eventually my phone broke and when I changed devices the plan dropped to $30. While I did not notice this at first auto-pay continued to deduct $50 from my account each month while I was also charged $30 for the new plan. This leaves me with a balance of $360 on my account. I would like this to be refunded since it was double charged. How do I go about this?

Thank You,


Labels (1)
Tags (2)
Re: Refund on Prepaid Accounts for Double Charges
Customer Service Rep

Thanks so much for the insight of the current situation, MikeDee_Oside. We would like to take a closer look into your account in order to come to a resolution. In order to get the ball rolling, please call our Prepaid Department directly at 1-888-294-6804. We have representatives standing by who will be happy to further assist.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!