Share Name ID

[VerizonScott]

Can I use Share Name ID on a prepaid account?  When attempting to activate the site says "We are unable to process your request at this time. Please try again later."  Thanks

[vzw_customer_support]

We're sorry to hear that you're having trouble with this feature. Please contact our Prepaid team at 888-294-6804 for additional assistance.

TrinetteW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[VerizonScott]

Tried calling the prepaid team several times... there are no menu options in the automated system that address my concern, and each time I would press 0 to try to get an actual person (no menu option presented for an operator), the automated voice only said, "We're sorry your are having issues, goodbye."  Nice.  So how do I get an actual person on the line to assist?  Thanks.

[VerizonScott]

See here for how the prepaid number works -

"Welcome to Verizon wireless, press 1 for english"

okay no problem.

"Please enter the 10-digit phone number your calling about"

that's easy.

"To make a payment with a PIN press 1, to pay with credit card, press 2..."

no, that's not what I want to do...

From this point forward, there is nothing you can do to reach customer support.  If you don't do anything or press zero to try to get to talk to person it says "we're sorry you're having trouble, goodbye" and hangs up.

Exactly, and therefore, pretty pointless.  Please advise how I can further address my concern.

[vzw_customer_support · Accepted solution]

VerizonScott, 

We apologize for any trouble you're having reaching a prepaid representative by phone. Here are the steps that will allow you to speak with someone: 

1. Dial 888-294-6804
2. Select the appropriate language.
3. If prompted, enter your phone number.
4. Listen to your balance.
5. Press option number 2 for anything else.
6. Then select option number 7 for other options.
7. When asked to speak your reason for calling press 7.
8. Then press option number 3 to speak to a representative.

ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[VerizonScott]

Excellent, thank you for posting instruction on how to get to a person through prepaid phone menu!  Not sure why the secrecy about pressing 7 when asked to speak the reason for calling - as without your tip it would be impossible to know to press 7 when asked to speak your issue - so thanks for the tip.  As an update, just got off the phone with prepaid customer support - a little confusing as they weren't fully aware of what Share Name ID was, said it is now Caller ID (not the same, but oh well), but in the end, ascertained that Share Name ID is not available to prepaid customers.

END

[vzw_customer_support]

VerizonScott We are happy to learn we could help you reach our Prepaid Team. We appreciate your loyalty.

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Sparkie_518]

Going through this now and I'm a prepaid customer as well. Were you able to get your name corrected on the "Caller ID" service?

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[VerizonScott]

Radio silence...?

Can I use Share Name ID on a prepaid account?

...and if unable to assist via this forum...

How do I get an actual person on the line @ prepaid customer service to assist?

[Ann154]

Based on the FAQs  it sounds like only postpaid accounts can use the Share Name ID feature.

[Ann154]

Share Name ID FAQs | Verizon Wireless

[VerizonScott]

Thanks for the input.  Yeah, I've read through the SNID FAQs and there's nothing definitive about including or excluding prepaid customers.  And also searched through the prepaid forum and found a thread from 2015 about SNID, so also looking for more current info - but I have my doubts.

[Ann154]

VerizonScott wrote:

Thanks for the input. Yeah, I've read through the SNID FAQs and there's nothing definitive about including or excluding prepaid customers. And also searched through the prepaid forum and found a thread from 2015 about SNID, so also looking for more current info - but I have my doubts.

The FAQs link is referring to signing into your MyVerizon account online as the account owner or account manager. The prepaid accounts only have account members.

[VerizonScott]

hmm.... I sign in as account owner...

[Ann154]

Are you sure you have a prepaid account?