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Called verizon for a signal issue. Lady changed my phone number to another phone and messed everything up. Been on the phone for over an hour and half with no results on the signal. Also still have a phone that is in sos mode.
We sent a private message to address your service concerns. If assistance is still needed, please engage with us there.
It sounds like an eSIM change may have happened while troubleshooting with one of our representatives. If you think you’re experiencing a similar issue, please refer to our eSIM Support Overview page to understand more about eSIMS & how to manage them, please visit: https://www.verizon.com/support/esim/
If you’re also experiencing issues with signal, there’s a few factors that can be in play. There may be an issue with the device. Physical barriers which impact the signals from the network. Being indoors, which can lessen signal penetration. For a full breakdown of these factors and our suggested solutions, check out the information here.: https://www.verizon.com/support/signal-concern-resolution/
We also suggest utilizing our Device Troubleshooting Assistant, which is accessible 24/7 to help customers with common questions and issues: https://www.verizon.com/support/devices/#mobile
If you still require assistance, please contact us for support. -Red
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