Signed up for prepaid service but can't access the account

[Anonymous]

I signed up online for prepaid service and ordered a BYOD SIM to be mailed but when I submitted the order it said that something went wrong.  Now there's a pending charge from Verizon for $0.00 in my bank and I didn't get any confirmation email and I didn't get the phone number so I can't access the account.  I set up the account passcode and security question but I can't get anywhere without knowing the phone number.  I asked support and they said that they couldn't find any account that was created.  Will they just mail the sim anyway even without any confirmation?

Is there a way to find the account using the name, email, shipping address or card number I used to sign up?

[vzw_customer_support · Accepted solution]

Hey there, jsmith444. We know how upsetting it is not seeing your order confirmation. I am going to send you a Private Note in order to help locate your account. 

*Kaylea