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Stop texts from Verizon stating "Thanks for your auto payment" etc
ssprill
Contributor - Level 2
‎06-01-2021 05:22 AM

I am a prepaid Verizon customer and get monthly text stating "Thanks for you auto payment......." then the next day get one stating "Your monthly plan has been renewed.......".

How do I stop these?  

Thanks-- 

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Ann154
MVP MVP
MVP
‎06-01-2021 06:41 AM

Have you tried signing into your MyVerizon account online and changing your communication preferences? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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ssprill
Contributor - Level 2
In response to Ann154
‎06-02-2021 04:58 AM

I do not see a communication preference for the issue that I am having.  I have the "USAGE" and "ACCOUNT" notifications turned on.  The ACCOUNT notification states "Plan change confirmation and order status" which I would like to leave on.  However, I turned it off and will see if this stops the text about my payment.

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vzw_customer_support
Customer Service Rep
‎06-03-2021 05:30 AM

Ssprill, your wireless experts are here. You can manage alerts and notifications from the Communications & Alerts Preferences page - https://login.verizonwireless.com/vzauth/UI/Login?realm=vzw&goto=https%3A%2F%2Fmyvpostpay.verizonwir...   

 

in My Verizon. Have you tried this option? 

 

-TakendraW

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ssprill
Contributor - Level 2
In response to vzw_customer_support
‎07-01-2021 04:40 AM

Everything is turned off under "Communications and Alerts" in my account.  I received another monthly text from number 899000 "Free VZW MSG:" last night stating "Thanks for your auto payment.....  How do I turn this off?  

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