Store associate mistake..

[sheckenlaible]

I purchased a new phone and a $35 monthly plan card today. The store associate did not inform me that I would be required to use a $45 monthly plan. I was able to activate my phone and get a number however I cannot use the $35 card. The associate could not return the card and I was required to purchase a "recharge" card with $45 since they were out of the $45 cards themselves. Is there something I can do about spending the $35 on the card that I cannot use?

[vzw_customer_support · Accepted solution]

Hi sheckenlaible,

I apologize for the issue with $35 card you received. Is this issue related to prepaid service? If so, please contact prepaid customer service at 888-294-6804 as they would have access to your account and be able to address your concerns.

Thank you,

EdW_VZW
VZW Support
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