Switched from postpaid to prepaid, now I cannot make or receive calls to any number
Phaedraharmon09
Enthusiast - Level 1

I get announcement 19 every time I make a call. No one can call me. I am beyond frustrated with Verizon and honestly want to cancel my account at this point and find another provider. No idea why I suddenly can’t make calls. The customer service rep kept me on the phone for an hour and couldn’t help me, and couldn’t transfer me to tech support because they were already closed. 

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Re: Switched from postpaid to prepaid, now I cannot make or receive calls to any number
vzw_customer_support
Customer Service Rep

We want your experience to be seamless through and through! Our team is a Private Message away, to look into your calls.

*Eli

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