We want to ensure you get the information you need. If this is for a Prepay account, you will want to reach out to our Prepay team so that they may go over your options. You may reach them directly by calling: 888-294-6804
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!