Trouble sending and recieving! HELP!

[brileycarr93]

I have a prepaid phone and I can't send or receive texts from one person. it's really irritating and I need to know how to fix it. My bills are paid, and they don't expire til the 9th. I can send and receive from other people, why not this person? They aren't blocked, and i'm not blocked on her phone. Someone please help.

[AntonioC_VZW]

Hi brileycarr93,

I understand your concerns. It must be frustrating not being able to send text messages to a friend. If you are unable to send text messages to only a specific number but you are able to send text messages to every one else, then the issue must be with that specific number.

I had addressed your concerns on a different post; however I was not aware from your other post that you had prepay service. I only have access to post paid accounts and I am not able to offer to look at your account provisioning. Please contact our prepay customer service for further assistance by dialing *611 on your wireless device or at 888-294-6804.

[klevering]

I've had the same problem, no matter what kind of phone i have last year all of a sudden i couldn't text this one specific number anymore and they couldn't text me. The number isn't blocked on either of our ends, please help???

[vzw_customer_support]

klevering,

No messages are no fun so lets get this fixed! What device are you currently using? Do you get an error message when you attempt to send/receive messages to this specific number? What is your zip code? I look forward to your response and to working together to find a resolution to your messaging concern.

Thank you,

Georgep_VZW

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